If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. This is so we know to expect your parcel and speed up the return’s procedure.
30 Day Returns Policy
Aquasport International always offer a returns policy of 30 days - so you can rest assured that if the piece of diving equipment or gift does not suit then just send it back, and we will either offer a full refund less any postage costs or issue you with store credit.
Refunds / Store Credits
It can take up to 7 business days from the date of your return for your parcel to be delivered back to our store.
We will inspect the returned item and will notify you of your refund/replacement or store credit via email. This is usually done within 5 working days of receiving your return into our store.
we give you 30 days, starting as soon as you receive your order. Some items are not eligible for return though, including:
Mask & Snorkels
Products that deteriorate quickly
Products that have been personalised, made to measure or custom-made specifically for you.
Products that are end of line, items that we can no longer replace, obtain parts for or repair.
Any items you wish to return for a refund must be unused and in an 'as new' condition with all packaging intact and all original labels and tags attached to the item. Removal or lose of original labels WILL affect your return.
The products should not have been used in water, even for testing, until you are happy with them as they cannot be returned once used in water. Any evidence of use in water WILL result in the refund being rejected and the items returned to you.
Please note that special orders that required stock to be ordered in to fulfil may incur a 20% restocking fee.
Please take reasonable care of the items you wish to return as we reserve the right to refuse a refund and return the goods to you if they are not fit for re-sale.
If you need to return an item for an exchange, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. This is so we know to expect your parcel and speed up the return’s procedure.
Please contact our Customer Service team on +44 0121 706 6628 if you have any questions regarding exchanging an item or items on your order. Details on how to return your item can be found below.
Sending items back to us
Submit your returns request by contacting us.
Bundle up your unwanted goods for return, including keeping all the original product packaging intact.
To send the goods back to us, you can choose your own preferred carrier.
We advise that whichever service you choose to return goods back to us, that you choose an insured and traceable service. We are not responsible for return postage other than for faulty or wrongly despatch items. Neither can we accept responsibility for packages that never reach us.
Our Return Address
The Dive Centre,
50 Lincoln Rd,
Tel +44 0121 706 6628
You are responsible for the cost of returning your item(s) to us, unless you received a faulty, damaged, or wrongly dispatched item.
Please repack your item with care using all the original packaging or a suitable alternative. As the goods are your responsibility until they reach our store. Please ensure you package your return to prevent any damage to the items or boxes.
If an item is not packaged correctly and has been damaged in transit back to us, we will contact you and may need to either return the product to you, or only issue a partial refund via credit note.
If an undamaged item is returned to us outside of the 30-day time frame, a voucher (valid for 1 year) will be issued, at the discretion of Aquasport International.
If you wish to cancel your whole order and return it to us, under the Distance Selling Regulations, you must let us know within 14 working days of receiving your parcel. Please call our Customer Service team on +44 0121 706 6628 or inform us via email at firstname.lastname@example.org. You will then need to return the whole order to us, at your own expense if you have already received it. Once we receive the whole order back, we will issue a full refund via your original method of payment.
We cannot accept responsibility for packages that never reach us.
Items sold on clearance are non-returnable due to the nature of the sale - This does not affect your statutory rights.